Hobrand Algebra Hobrand Algebra

Returns

Returning a product

From the moment you receive your order at home, you have 14 days on sight. Within this period you can view the article, after the expiry of the 14 days the purchase agreement is binding. Within these 14 days you may revoke your order and return it. Special products ordered by you and products specially made for you are excluded from return, this can only be done in consultation or in the event of a production error by the manufacturer.

In order to process your return as well and quickly as possible, we ask you to send us an e-mail to info@hobrand-algebra.nl to request a return order number. After you receive your return order number, we ask you to return the products within the rights of the trial periode and before the trial period has expired. We ask you to return it in its original packaging.

After we have received your communication to revoke and the products have been received in good order, we will deposit the purchase ammount as soon as possible, usually within 5 working days, no later than 14 days after dissolution. We pay back via the same payment method with which the payment was made. We may wait with reimbursement until we have received the goods back, or you have shown that you have returned the goods, whichever comes first.

When can you return a product?

  • Within 14 days
  • If you are not satisfied with the product
  • The product has not been used.

When can you not return a product?

Special products ordered by you and products specially made for you are excluded from return, this can only be done in consultation or in the event of a production error by the manufacturer.

How does a return work?

  • You can return the items within 14 days of receipt. Send us an e-mail to info@hobrand-algebra.nl for requesting your return order number so that we can process your return as quickly as possible.
  • Return shipments are only accepted in this case if the article is complete and undamaged and as far as possible in the original packaging.
  • The costs for return shipments are the responsibility of the buyer.
  • You can also return your product free of charge to our offices in Tiel or Rotterdam.
  • Hobrand Algebra is not liable for the loss of shipments or damage during transport. Therefore always ensure good packaging.
  • You can return the package via a PostNL Post Office or Service Desk (see www.postnl.nl for the nearest address).

Return purchase amount

We will refund your purchase amount as soon as possible, usually within 5 working days, no later than 14 days after dissolution. We pay back via the same payment method with which the payment was made. We may wait with refund until we have received the products back, or you have shown that you have returned the goods, whichever comes first.

Do you have any questions?

We are available from Monday to Friday from 8.30 am to 5 pm to answer your questions. You can reach us by telephone on 0344-663 344 or send us an e-mail via info@hobrand-algebra.nl.